Payments and Support

We can integrate all your equipment into your offices, classrooms, government centers and data centers into one global support package. We have certified people that put it all together to make it work. System integration by our designers, engineers and technicians assures you of top performance. We stay current on all of the latest technology advancements and certifications. We attend sales trainings so we can keep focused on your needs. We attend industry shows and work on the equipment we sell.

Method of Payments

We accept Cash or Personal and Business Checks. We also have business lease and all major Credit/Debit Cards, Bankers Draft or bank transfer are all acceptable methods of payment.

Terms and Agreements

Our Terms are payment in full within 15 days unless stated in writing. All goods remain in the property of Advantage Video Systems until paid in full, unless otherwise stated in writing. Moneys that remains outstanding by the due date will incur late payment interest, at the rate of 2% above the prime lending rate’s base rate on the outstanding balance until such time as the balance is paid in full. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the courts. Any fees or percentages charged by our collections services or courts will be added onto your total. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. Returned cheques will incur a $50.00 charge to cover banking fees and administrative costs. In the instance of a second returned check, we reserve the right to terminate the agreement and, as a result, we shall insist on future cash transactions only. Furthermore, all transactions and agreements entered into will cease immediately until such time as any and all outstanding moneys are received in full.

Labor charges and rates

Our normal hourly rate of level 2 server and Hi-Tech services is $250.00 per hour, from 9AM to 5PM. After hour rates, is time and a half. Holliday and weekends rates are at double time.

Our normal hourly rate of level 1 server and Hi-Tech service is $200.00 per hour, from 9AM to 5PM. After hour rates, is time and a half. Holliday and weekends rates are at double time.

Our normal hourly rate of cabling technician is $200.00 per hour, from9AM to 5PM. After hour rates, is time and a half. Holliday and weekends rates are at double time.

Our normal hourly rate of camera technician is $250.00 per hour, from9AM to 5PM. After hour rates, is time and a half. Holliday and weekends rates are at double time.

Have a question? We’re here to help, message us today!

SUPPORT PLANS

Our certified technicians tackle unique issues on as-needed basis as well as offer long-term professional support services. From desktop to datacenter, AVS will provide the effective support and professional services that will help your business thrive in a competitive environment. Additionally, we offer retainer blocks, “a-la-carte” hourly services, weekly or monthly recurring visits, other support agreements, when you need us on site or losing in and fixing that issue.

Advantage Video Systems FREE Support

Someone is monitoring our call center to provide you the AVS FREE 24/7 phone and email support. This dose not mean that we will solve all issues then and there. Our support engineers will usually be on the phone when you call but a may be on other calls. We will contact you according to times and hours of access defined in your program or maintenance level. Please provide as much detail as possible in your service request.

Advantage Platinum Service Plan

For serious or complicated issues, you may need a higher level of service from a senior support engineer. Advantage Platinum Service Requests allow you to get fast access to an expert for a specific number of your most critical issues. A team of senior support engineers are staffed to respond to your support issues in an hour or less. Depending on your issue we may or may not be available 24/7 but always during local business hours. You choose when to use your normal support channels and when to use your Advantage Platinum Service Requests, ensuring that extra assurance is ready when your business needs it.

On–Site Support Pay Per Hour

When the unexpected occurs, we can send an expert to help you bring your systems back online. On-Site Support delivers highly skilled and focused resources when you need them, without the cost of hiring or training staff. Our On-Site Support engineer works alongside your team during and directly following planned system changes.

If your environment is complex, you may choose to purchase time with multiple engineers, each with a different area of expertise. In addition, all On-Site Support engineers have access to the expertise of our entire technical support organization and the latest product and troubleshooting information.

Your staff members will also learn best practices from our On–Site Support engineers, enabling them to quickly and efficiently solve future problems. You will be able to lower IT costs and heighten productivity throughout the department because staff will reduce downtime and spend more time focused on strategic initiatives, ensuring you maintain a distinct advantage over your competitors.